Refund Policy

Effective Date: October 17, 2026

This policy applies to one-time credit purchases from Mizhi Smart, the operator of FLUX 3 Klein. We do not sell subscriptions.

Unused Credit Packs

You may request a refund within 7 days of purchase if none of the credits from that purchase have been used. Used or partially used packs are normally not refundable, except where required by applicable law or where we determine that a service error warrants a refund.

Failed Generations

Credits are deducted only when a generation completes successfully. Failed or blocked requests do not use credits. If you believe credits were deducted incorrectly, contact us with the generation details so we can investigate.

How to Request a Refund

Email contact@flux3klein.net with your account email, order number, purchase date and reason for the request. Do not include your full card number or passwords.

Processing

Refund requests are reviewed manually. Stripe processes card payments on our behalf, and approved refunds are returned to the original payment method. Timing depends on the payment processor and your bank. Credits associated with a refunded purchase are removed or invalidated; they cannot be used after a refund.

Consumer Rights

Nothing in this policy limits any mandatory rights you have under applicable consumer law. For billing questions or duplicate charges, contact contact@flux3klein.net.